Returns & Refunds
At Melissa Seals, your happiness is our priority. If something’s not right with your order, we’re here to help.
Due to the nature of beauty and personal care products, we follow strict hygiene standards. Please read our policy carefully.
✅ Eligible Returns
We accept returns on unopened, unused, and sealed items within [e.g., 14 or 30 days] of delivery.
To be eligible:
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The item must be in its original packaging
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Unused and in resellable condition
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Accompanied by a receipt or proof of purchase
❌ Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
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Opened or used cosmetics or skincare
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Gift cards
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Clearance or final sale items
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Personalized or custom items
If your item arrived damaged or defective, please contact us right away — we’ll make it right!
💸 Refunds
Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be processed to your original method of payment within 5–10 business days.
Please note:
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Shipping fees are non-refundable
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Return shipping costs are the responsibility of the customer unless the return is due to an error or damaged item
🔄 Exchanges
We do not offer direct exchanges. If you need a different product, we recommend returning your item (if eligible) and placing a new order.
📦 How to Return
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Email us at [your email] with your order number and reason for return.
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We’ll provide return instructions and a return address.
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Pack your item securely and ship it to us. (We recommend using a trackable shipping method.)
🛠 Problems with Your Order?
If your order arrived:
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Damaged
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Incorrect
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Missing items
Please contact us within 7 days of delivery with photos and your order number. We’ll resolve it ASAP.